Targeted coaching in the automotive sector and vital importance of the brand.

HEBi approaches the support for your dealers with in mind the close link between the following three elements :

  • Customer satisfaction ;
  • Employee engagement ;
  • Aim : profitability

A single customer satisfaction through all the garage services

While most garages are organized around three departments (sales, workshop reception and parts sales), the customer experience must be unique and is achieved through these three departments being fully integrated.

Uniting employees towards a common goal

Knowing that for the customer there is only one garage with his favorite brand, HEBi sets everything up to make the employees of the three departments feel part of the same team. A team pointed towards a single goal : customer satisfaction.

Support car dealership managers

Managing a garage is a delicate and arduous task. It requires operational and human management skills.

HEBi is very experienced on the field and offers dealers personalized support through several tools such as :

  • Training for sales, management, prospecting, reception … ;
  • Sharing useful information to carry out a brand action ;
  • Providing IT tools ;
  • The Insights Discovery test to improve relational efficiency
  • Sharing knowledge on good practices to start up a new garage, sales and after sales.
Contact us for personalized support

Support car dealership managers

  1. Explaining project objectives to employees
  2. Willingness to harmonize working methods
  3. Improving by learning from others (positive and constructive nature of approach)
  • Who does what (mechanic, foreman, receptionist,…)
  • How everyone carries out their tasks (working methods, planning,…)
  • Spotting improvement areas, encouraging suggestions
  • Making the new methods acceptable
  • Changing behaviours
  • Necessary modification due to new elements (obstacles)
  • Involvement during change
  • Supporting employees with the changes
  • Managers ensuring good follow-up
  • Analysis of the results allowing continuous improvement
Contact us for personalized support